Your property’s presentation is paramount, we will make recommendations about the small things you can do to improve the appearance and maximise your returns. We present your property professionally from the way it is advertised to the property itself. We reach a wide market with priority placement for all listings on leading websites which receive thousands of enquiries nationally and internationally and are linked to our website as well as social media. We highly recommend placement of a ‘For Lease’ board on most properties as it acts as a 24hr sales person marketing your property and its availability for lease.

We have an active approach to leasing.

We carefully manage the inspection process with all agent guided inspections either by strict appointments any day of the week in addition to open home viewings.

We have co-operative relationships with corporate relocation agents who work with major Australian and worldwide companies and executives.

We have a quick, streamlined, yet thorough and stringent three step application screening process. We consider selecting quality tenants to be one of the most important duties.

We make the decisions together based on our research, experience and recommendations or if you prefer, give you the final say by presenting you with all the information, research, and recommendations.

This screening process consists of:

1. Verbal and written reference checking of current and past employment. Confirmation all rental history which demonstrates the tenant’s rental payments, tenant conduct of tenancy and maintaining the property during the tenancy and end of the tenancy.

2. Credit referencing agency

3. The agents experience and the time spent with all prospective tenants, reading the play and self assuring ourselves as the agents that they meet all satisfactory criteria in order to give us the confidence for recommendation to our landlords.

Once the tenant has been interviewed and approved we will arrange for the preparation and signing of all lease documentation including our set of “additional Terms (special conditions) which we input into all our Agreements. This ensures that your interests as a landlord are well protected. The bond and initial first month’s rent in advance are collected, the rental bond is lodged with the Residential Tenancies Bond Authority on your behalf. We incorporate any specific instructions you may have. Your tenants are advised of their obligations and most importantly we outline our expectations concerning their conduct. Before your property is rented, we’ll complete a thorough Property Condition Report that incorporates photographic records. The inspection exhaustively records the presentation of your property before the tenant moves in.

On the commencement date of the lease the keys are released to the tenant. They are informed of ‘Est8 agent’s’ contact details as well as additional services offered such as complimentary utility connection services ‘Your Porter’.

Reliable rental payments are crucial. Our systems enable instantaneous monitoring of your tenants payments. In line with our company policy, we are committed to ZERO tolerance arrears and to communicate regularly with our clients should an occurrence like this arise.

Early response to maintenance is key to good tenant relations as well ensuring your property always stands in good repair. We use qualified, reliable, competitive and licensed contractors assuring peace of mind and a worry free property investment experience. We will coordinate any maintenance required on your property. The tradespeople we use also understand our expectations when it comes to representing us and our clients. We expect the very best of customer service and communication whether they are dealing with the owner or the tenant. Of course, our clients have the flexibility to use or nominate their own tradespeople. Urgent repairs would be at our discretion and in keeping with the strict requirements of the Residential Tenancies Act. In all cases we will always act in your best interest as our client and we will always attempt to contact you at the first instance.

All maintenance and repairs are always qualified and checked to ensure it is ‘fair wear and tear’ rather than carelessness or neglect by the tenant.

If required we will pay your Rates and Body corporate fees on your behalf and detail the invoice/receipts to your monthly statements.

Our management services include six monthly inspections and reporting of your property to confirm its condition and compliance with the terms of the tenancy. We conduct an additional early check of the new tenancy just after three months, to provide additional certainty. We report to you with photographs, recommendations for recording purposes and for improvements that could assist in providing a comprehensive rent review when due.

We regard insurance on managed investment properties imperative and it is our policy not to manage a property without a comprehensive insurance policy being in place. Landlord Insurance products are designed to cover you in the event of adversity.

Even the best tenants can unexpected circumstances, from job redundancy to accidental damage. Landlords insurance is specifically designed to protect both your income stream and your property beyond your building policy. Residential Building insurance policies simply cover the property owner against the building and public liability interests. Landlords Protection insurance policies covers a landlord against a defaulting tenant or tenancy in general for loss of rent, public liability, accidental or malicious damage caused by the tenants or their visitors. We can also assist in offering tenants contents insurance should they request it.

We will issue Breach of Duty notices when necessary to ensure that the tenant adheres to legislative requirements and Body Corporate rules during the term of tenancy.

We will execute all applications to the Victorian Civil and Administration Tribunal within the legislative guidelines and represent you professionally at all tenancy tribunal hearings. We will present all cases and evidence in support of your case and work to achieve the best positive outcome possible.

Each month upon receipt and clearance of your tenants rental payments, we will forward you a monthly rental statement illustrating your rental income received and payments made on your behalf, depositing the balance into your nominated account.

We can provide you with options to engage a professional company to undertake the below legal requirements in order to minimise risk to the tenant and liability to the landlord.

Annual Smoke Alarm servicing

Bi-annual Gas Appliance Inspection and Service

Bi-annual Electrical Appliance & Wiring Inspection and Testing

We will monitor all fixed term leases as they enter 90 days prior to expiry. At this point we will get an understanding of the tenant’s position as to whether they will be vacating the property within 28 days prior notice to vacate or an agreement for a further successful renewal of lease agreement.

A tenant vacating the property must provide a notice to vacate, this notice must be in writing to the lessors agent 28 days prior notice to vacating the property at the expiry of the lease or at any time after the lease expires (this being a periodic term tenancy). Please be aware that in very limited cases without prior notice, a tenant can vacate on the exact expiry date of the lease. Once notice has been received by the tenant, we will confirm receipt of the notice with the tenant and simultaneously we will contact you immediately in writing of your instructions to re lease the property. We will discuss with you the condition of the property and should any works be required prior to re leasing.

We conduct reviews of rent in an authoritative manner with regards to market research and conditions, local trends, tenant demand, stock level at the time and the investor’s interests.

Legislation compliance is paramount. Our systems are designed to ensure that every aspect of managing your property complies with all relevant laws including those for smoke alarms, pools, gas appliance servicing, window blinds and water conservation.

'We actively monitor tenancy demand, vacancy rates and property trends to ensuring your rent is always in alignment with the market'.

We will conduct an outgoing tenancy inspection that has regard to the tenants’ rights and obligations. We will mitigate our client’s losses by reflecting on the photography and report prepared at the ingoing condition report allowing for ‘fair wear and tear’.

Across the entire agency, Biggin Scott Bayside inc. Est8 agent Property Group works as one team. Together we ensure our clients receive the very best advice on all their property transactions.

Even if you do not intend to sell you should always know your potential value of your investments. Our sales team can provide every investor with an annual property appraisal so that you can keep in touch with the market and act when trends best suit your intentions.

If you are looking to add a new property to our portfolio, our sales team can help you source a property to suit your requirements. Conversely, every property sold by Biggin Scott Bayside inc. Est8 agent Property Group is appraised first hand for its rental potential by our property management team.

(If you require a bank valuation or the advice of a financial planner or mortgage broker we can help with that too).

'Keeping abreast of the valuation of your property portfolio is essential to ensure you are always ready and able to use your equity to your advantage, refinance when necessary, or sell as soon as the market is favourable'.

Our strategy is simple; we strive to deliver a superior service focused on honest advice, tailored strategies and consistent feedback and communication.

In essence, we are a boutique agency, our commitment, passion and unrivalled market knowledge have rewarded us with low vacancy rates for the properties that we have been entrusted with to manage. Our team of dedicated property professionals maintain strong long term relationships that are based on integrity, reputable efficiency. Our experience and insight allow us to maximise your return on your investment and exposure to the right audience. We believe we are a productive business partnership with each and every one of our clients and the directors of Biggin Scott Bayside inc. Est8 agent Property Group hold the same ethos and values of our employees.

'We know property intimately and we will walk beside you through the complete process from leasing to managing your investment property, offering you the very best advice at every step along the way'.